Returns

REFUNDS AND EXCHANGES

SGA has a strict Customer Return & Exchange Policy and Procedure to ensure that each item is dealt with quickly and professionally.

If for any reason you are not satisfied with any product, please contact SGA within 14 days of receipt of the product to seek approval.

For Defective Goods

Contact SGA as soon as the fault or defect is found. SGA will either replace or refund depended on what is agreed to to between SGA and the Purchaser

SGA may request the product back at SGA expense but do not send until approved by SGA

For Change of Mind Returnsor Incorrectly Order Goods (By the Purchaser)

SGA has a strict Customer Return & Exchange Policy and Procedure to ensure that each item is dealt with quickly and professionally.

The purchaser must contact SGA at sales@supportguards.com within 14 days. SGA will organise the correct goods (where GoodswereIncorrectly Ordered) to be sent once the product has be returned at the customer's expense.

 We may, at our sole discretion, allow a return for refund, provided that the item in question is:

• A full priced, non-sale item
• returned within 30 days of order;
• not used or worn (with original tags and/or packaging); and
• not damaged in any way.

We will allow a return under these circumstances, we will also ask you to follow our returns process.

To receive a credit the goods must be in original saleable condition. A credit will be issued once the product is received.

All returns must be authorised by SGA.

DAMAGED GOODS AND SHORTAGES

If you receive a product which is faulty contact SGA at sales@supportguards.com to arrange an exchange or refund to your account. SGA will advise what to do with the faulty product. All returns must be authorised by SGA therefore do not return to SGA without prior notice.

If you receive an order with shortage/s, contact SGA immediately to arrange for delivery of the product shortage/s. You will not be charged for any freight costs of products sent out to satisfy product shortages. SGA will not accept returns for products that have been damaged after delivery. You should notify SGA of the fault within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.